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FAQ
Why do I pay municipal services for?
The municipality provides services such as refuse removal, safe disposal of sewerage, provision of clean water and a reliable electricity supply (the consumer is billed directly for these every month).
How am I billed for municipal services?
You will be sent a monthly statement that details charges. The due date for payment is clearly indicated.
Water and electricity charges are based on actual consumption. In the case of debit meters, consumption is determined by readings taken from the meters. In the case of pre-payment meters, the meter will be "charged" with units.
Charges for refuse removal depend on the usage of a property. Businesses, such as restaurants and supermarkets, are charged a higher fee than domestic consumers because of the nature and volume of the refuse to be collected.
What methods of payment can I use to pay for services?
Westonaria Local Municipality accepts payment in the following methods:
Westonaria Local Municipality accepts payment in the following methods:
· Cash
· Cheque (Made to Westonaria Local Municipality)
When is my statement posted?
Account statements are posted on the 24th and 25th of each month.
Account statements are posted on the 24th and 25th of each month.
What happens if I fail to pay my account on time?
If you do not pay your account by the due date, you will be liable for credit control action. If you use a conventional electricity meter, the supply to that property may be suspended until the arrears and penalty fee have been paid in full. If you use a prepaid electricity meter, a blocking will be placed on vending computers to prevent you from buying electricity until all arrears have been settled in full. Legal action will be instituted should these measures fail to recover the arrears.
If you do not pay your account by the due date, you will be liable for credit control action. If you use a conventional electricity meter, the supply to that property may be suspended until the arrears and penalty fee have been paid in full. If you use a prepaid electricity meter, a blocking will be placed on vending computers to prevent you from buying electricity until all arrears have been settled in full. Legal action will be instituted should these measures fail to recover the arrears.
When will be my electricity be disconnected?
If your account is 30 days in arrears, an instruction will be given to disconnect your electricity.
If your account is 30 days in arrears, an instruction will be given to disconnect your electricity.
If my electricity has been disconnected or blocked who should I contact?
You should phone the debt collection officer, Ms Jacobeth Mhaladi on 011 278 3000
You should phone the debt collection officer, Ms Jacobeth Mhaladi on 011 278 3000
How does the value of my property affect my rates bill?
Rates are calculated by charging a percentage of the valuation of your property as an annual fee. The higher the value of your property, the higher your rates will be. The value of the property is determined by valuers (internal and contracted) and the resulting value is multiplied by a factor (eg 2.4%), which in turn results in the amount of rates charged. These funds are then used by the municipality to maintain the city infrastructure (eg roads and streetlights).
Rates are calculated by charging a percentage of the valuation of your property as an annual fee. The higher the value of your property, the higher your rates will be. The value of the property is determined by valuers (internal and contracted) and the resulting value is multiplied by a factor (eg 2.4%), which in turn results in the amount of rates charged. These funds are then used by the municipality to maintain the city infrastructure (eg roads and streetlights).
What do I do if my account is overdue?
Contact the debt collection officer, Ms Jacobeth Mhaladi to establish the full balance owing as well as the reconnection fee. Make these payments and take the receipt to the Customer Care enquiries section where a staff member will arrange for the reconnection of your services.
Contact the debt collection officer, Ms Jacobeth Mhaladi to establish the full balance owing as well as the reconnection fee. Make these payments and take the receipt to the Customer Care enquiries section where a staff member will arrange for the reconnection of your services.
What should I do if there is no one at my property during the day and the meter readers cannot read my meters?
You can read your own meters and then telephone your nearest main municipal office with the readings and the date they were taken. At least once a year, you will be expected to make an appointment to meet a meter reader at your premises in order to confirm the readings.
You can read your own meters and then telephone your nearest main municipal office with the readings and the date they were taken. At least once a year, you will be expected to make an appointment to meet a meter reader at your premises in order to confirm the readings.
Who do I contact in case of an emergency?
From a cellphone: 107
From a landline: 011951 3000
Water: 073 227 1323
Electricity: 083 434 9160
Sewage: 083 434 9499
From a landline: 011951 3000
Water: 073 227 1323
Electricity: 083 434 9160
Sewage: 083 434 9499
Who is responsible for fixing water leaks on private property?
The municipality maintains and repairs the water mains up to the water meter. The area from the meter to the taps is the responsibility of the owner or tenant, depending on the lease agreement.
The municipality maintains and repairs the water mains up to the water meter. The area from the meter to the taps is the responsibility of the owner or tenant, depending on the lease agreement.
If you have a leak on the property, contact a private plumbing contractor to make the necessary repairs. It is in your own interest to have a leak repaired immediately as you will be charged at a higher rate as your consumption increases. If there is a burst pipe or leak on a roadway or pavement report it to Water Services. It is illegal for a consumer or private contractor to tamper with a water meter.
Emergency number: 107 |